Shipping Information

Shipping

WHAT ARE YOUR SHIPPING RATES?

Jump to: United States | Hawaii, Alaska, & Puerto Rico | Canada | International

TO UNITED STATES: Excluding Hawaii, Alaska, Puerto Rico & Territories	REGULAR GROUND	AIR
Orders Up To $100.00 USD	$9.75 USD	$28.75 USD
Orders Up To $150.00 USD	$10.75 USD	$38.75 USD
Orders Up To $300.00 USD	$12.00 USD	$62.00 USD
Orders Up To $450.00 USD	$18.00 USD	$82.00 USD
Orders Over $450.00 USD	$24.00 USD	$96.00 USD

TO HAWAII, ALASKA, PUERTO RICO, & CANADA:	STANDARD SHIPPING
Orders Up To $150.00 USD	$43.00 USD
Orders Up To $300.00 USD	$58.00 USD
Orders Over $300.00 USD	$78.00 USD

TO INTERNATIONAL:
All orders sent outside Canada & the United States; including American Samoa, Baker Island, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Northern Mariana Islands, Palmyra Atoll, Virgin Islands, Wake Island
	STANDARD SHIPPING
Orders Up To $150.00 USD	$125.00 USD
Orders Up To $300.00 USD	$250.00 USD
Orders Over $300.00 USD	$375.00 USD
All International orders will be shipped via Fed Ex with the exception of Brazil and Russia which will ship USPS only. Please note that some countries may be charged more depending on the area of the world and the weight of the package. If you will be charged more we will contact you first for approval. If you are ordering wedding favors the shipping prices could be significantly more due to the size and weight of the packages. You will be contacted if additional shipping is required. Each country handles imported goods differently. You will be responsible for any customs or duty charges that may be applicable.
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Do you offer free shipping?

Wedding Mountain is now offering free shipping via UPS ground on all orders over $149.00 (48 contiguous United States). Offer is activated through the shopping cart automatically, so no special coupons or product codes are needed for the offer to take effect.

Free shipping on orders over $149 is available to the continental US only; regretfully Alaska and Hawaii must be excluded from this offer.

This promotion is not valid for purchases made through third-party sites, including Amazon etc.

Return Items: When a customer receives the free shipping promotion, any or all items returned will be subject to original shipping charges. Customers must also pay for any return and restocking charges when applicable.

Any orders with subsequent returns that result in the original order value falling below the $149 threshold will be treated as having never been eligible for the free shipping offer and charged any original shipping fees.

Wedding Mountain reserves the right to deduct any charges resulting from returned items from the amount to be refunded for said item. Therefore, if return and shipping charges are greater than the value of the item returned, it is possible that no actual refund will be given.

Coupons: Wedding Mountain will only honor free shipping offers on orders that reach the $149 threshold after the use of discounts and coupons.

This promotion is subject to change without notice

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

Standard Delivery

Delivery of your items can take anywhere from 3 to 22 full business days, depending on your location and the shipping method you select at Checkout. Orders may arrive in separate packages. Business days are Monday-Friday, excluding federal holidays within Canada & the USA.

We recommend choosing "Express Shipping" for "Rush" orders.

	REGULAR GROUND SHIPPING	AIR SHIPPING	with Personalization
TO UNITED STATES:	12 - 15 business days	6 - 8 business days	add an additional 2 business days
	STANDARD SHIPPING
TO HAWAII, ALASKA, & PUERTO RICO, USA:	12-15 business days		add an additional 2 business days
TO CANADA:	15 - 20 business days		add an additional 2 business days
TO INTERNATIONAL:	15 - 20 business days		add an additional 2 business days

DO YOU SHIP INTERNATIONALLY?

Please see our International Shipping Page

WHERE WILL MY ORDER BE SHIPPED FROM?

Depending on product availability, orders will be sent from our store or directly from the manufacturer.
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CAN I SHIP TO A P.O. BOX?

No, we do not ship to P.O. Boxes.
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WHAT IF MY ITEM ARRIVES DAMAGED?

Please contact us within 5 business days if your item arrives damaged, a replacement will be sent right away. You will be contacted by the delivery company to inspect the damage (hold onto all packaging as well as the item for the inspection). Contact us at 877-292-0651 to report a damaged item.
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DO YOU SHIP TO APO ADDRESSES?

Yes, we will ship to an APO address but you must select the Express Shipping to cover the higher shipping rate. Your order will be treated as a standard order only and should arrive within 12-15 business days.
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Returns

CAN MERCHANDISE BE RETURNED?

We stand behind our products 100%. If you are not completely satisfied, you must contact us within 5 days of receipt of your shipment for a refund*. ALL RETURNS MUST FIRST BE AUTHORIZED. Photos may be required for damaged items. Credit for the return will apply only to the purchase price of the product. Returns are subject to a 15% restocking fee. Shoes are subject to a 20% restocking fee. Shipping and processing charges will not be refunded. No exchanges will be accepted.

*IMPORTANT
No returns on opened products, food/candy items or colored decorations such as streamers, candles, etc. Items personalized as per order cannot be returned.

NOTE: Colors vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of your color scheme. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.

IS THERE A RESTOCKING FEE ON RETURNS?

Yes. We currently charge a 15% restocking fee on all returns. Shoes are subject to a 20% restocking fee.
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WHAT IS YOUR RETURN POLICY ON SHOES AND HANDBAGS?

For Shoes and Handbags you must contact us within 5 days of receipt of your order for a refund*.

Also, note that all shoes must be unworn and in resalable condition otherwise they are not returnable. No worn shoes will be taken back.

All returns must first be authorized. Returns must be packed in a protective corrugated box & returned within 15 days. Returns are subject to a 20% restocking fee. Shipping and processing charges will not be refunded. All returned items must be sent freight prepaid. Discontinued items are non-returnable.
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WHAT IS YOUR RETURN AND CANCELLATION POLICY ON WEDDING DRESSES?

WeddingMountain.com will only accept returns for dresses that are in like-new, unaltered and untouched condition. Wedding Mountain will not accept returns on any plus sized gowns, gowns with specialty ordered dimensions, in stock gowns or discounted gowns. In order to return your wedding gown, you must contact Weddingmountain.com within 3 days of when the shipment is delivered to the address you provide. In order to return your wedding dress, you must first receive permission from WeddingMountain.com, at which point we will provide you with a return authorization number. Once the authorization number is given, you will have 5 business days to return the merchandise. All returned dresses will be fined a 50% restocking fee that will be deducted from the refund; such a fee is necessary because it is impossible for us to return dresses to the designers and manufacturers. All shipping, transaction and insurance fees will be the responsibility of the customer. Again, any dress that is returned in altered or damaged condition will not be accepted for return, at which point the customer is obligated to pay the full purchase price. All returned packages must have the return authorization number on them.

Cancelled Orders:

All orders must be cancelled within three days of the initial purchase or the customer will be obligated to forfeit 50% of the purchase price. Orders on bridal gowns cancelled within three days may still be subjected to a cancellation fee. Orders for rush cut gowns, rush delivery orders and orders from the manufacturers stock inventory cannot be cancelled.
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Exchanges

DO WE OFFER EXCHANGES?: NO. We do not offer exchanges, but you can return items with a 15% or 20% restocking fee if contacted within 5 business days of receiving your items.
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